Complaints & Returns

Complaints

There is a possibility that something might happen which is not  according to plan. We recommend that you first disclose any complaints by mailing us at info@bonosana.com. If this does not lead to a solution, it is possible to register your dispute for mediation. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.

Returns

You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 14 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping. Only the costs for returning from home to the webshop are at your own expense. Check your carrier's website for exact rates.

If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and - if reasonably possible. To use this right, you can contact us at order@bonosana.com . We will then refund the due amount within 14 days after your return has been returned, provided that the product has already been returned in good order.